Solar Wash

Privacy Policy

Privacy Statement for Solar Wash Holdings Pty Ltd

Solar Wash Holdings Pty Ltd (“Solar Wash”, “we”, “our”, or “us”) is committed to protecting the privacy and confidentiality of our customers’ personal information. This Privacy Statement outlines our obligations and practices in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable NSW privacy laws.

Collection of Personal Information

We collect personal information necessary to provide our services, including:
  • Customer names, addresses, phone numbers, and email addresses
  • Property details relevant to our solar panel and gutter cleaning services
  • Payment details and transaction history
  • Correspondence and communication history

Use of Personal Information

Personal information collected by Solar Wash is used to:
  • Provide, manage, and improve our services
  • Facilitate communication regarding appointments, quotes, billing, and customer support
  • Comply with legal and regulatory requirements
  • Inform customers about promotions, updates, and relevant services, unless requested otherwise

Disclosure of Personal Information

We do not share personal information with third parties except as necessary to provide our services, or as required by law. This includes:
  • Trusted subcontractors or partners, bound by confidentiality agreements
  • Regulatory authorities or law enforcement if required under law

Data Security

Solar Wash takes reasonable measures to safeguard personal information against loss, unauthorised access, misuse, disclosure, or alteration. Our security measures include:
  • Secure storage and handling of data
  • Access restricted to authorised personnel only
  • Regular audits of data handling practices

Access and Correction

Customers can access or correct their personal information held by us by contacting our Privacy Officer via the contact details provided below. We will respond promptly to such requests, subject to identity verification.

Cookies and Website Analytic

Our website uses cookies and analytics tools (such as Google Analytics) to enhance user experience and analyse traffic. Customers can adjust their browser settings to manage or disable cookies.

Updates to this Statement

We may update this Privacy Statement from time to time. Updates will be published on our website and become effective upon posting.

Contacting Us

If you have any questions or concerns regarding your privacy, or to lodge a complaint, please contact our Privacy Officer:

Privacy Officer
Solar Wash Holdings Pty Ltd
39/17 Old Dairy Close. Moss Vale NSW
Email: accounts@solarwash.com.au
Phone: 02 4855 2971